The Company
Restrooms are the most used spaces and least considered, we’re changing that.
At The Splash Lab, we create innovative, design-led washroom products that redefine the user experience. With a fast-growing presence in North America, our mission is to become the easiest restroom brand to work with—period.
Our Core Requirements
- Be disciplined, use data
- Collaborate, be supportive and proactive
- Debate, align, and document
- Creating “wow”
- Do Whatever it takes
Position Summary
As Operations Manager, you will oversee warehouse, purchasing, and logistics functions for a dedicated team in Los Angeles. You will optimize workflows through hands-on and strategic management, ensuring timely, cost-efficient delivery, and ongoing process improvement.
Key Performance Indicators (KPIs)
- On-Time In-Full (OTIF) rate
- Inventory accuracy
- Order fulfillment lead time
- Supplier on-time delivery rate
- Landed cost of goods, shipping optimization
- Warehouse labor productivity
Warehouse + Logistics Management
- Supervise daily warehouse operations: receiving, storage, inventory management, and fulfillment.
- Ensure shipments to clients are on-time, accurate, and meet quality standards (track OTIF performance).
- Optimize space utilization, safety, and equipment maintenance.
- Partner with domestic and international freight carriers to secure rates and track costs.
- Implement light assembly and packaging processes to support product readiness and quality.
- Prioritize, train, and guide warehouse staff to maximize efficiency day-to-day.
Purchasing + Vendor Management
- Lead purchasing strategy for best value, reliability, and product quality.
- Negotiate supplier pricing, payment terms, and contracts for improved costs.
- Maintain clear information flow with vendors on production schedules, lead times, and delays.
- Oversee accurate purchase orders and timely inbound deliveries.
- Review inventory forecasts, collaborating with internal teams for optimal stock levels.
Systems, Reporting + Process Development
- Document and improve operational processes using QuickBooks Desktop, ERP, and inventory/digital tools.
- Integrate and streamline business systems for transparency and automation.
- Track and analyze key operational KPIs: inventory turnover, order accuracy, fulfillment speed.
- Drive continuous improvement initiatives to reduce costs and enhance service.
Internal Communication + Project Support
- Provide status updates to leadership and cross-functional teams on orders and deliverables.
- Work closely with sales and project managers to ensure client expectations and project timelines are met.
- Proactively troubleshoot and resolve logistics, warehouse, or supply chain issues.
Requirements
- Minimum 5 years' experience in operations, warehouse, or supply chain management (preferably in manufacturing or design-driven environments).
- History of optimizing operations and reducing cost of goods.
- Solid knowledge of ERP, CRM, and inventory management software; QuckBooks Desktop proficiency preferred.
- Excellent organizational and prioritization skills, able to manage overlapping projects with calm and clarity.
- Strong communicator with vendors, partners, and internal teams.
- Analytical, data-driven decision-maker.
- Small-team leadership experience; ability to balance supervision with process development.
- Skilled at adapting plans and workflows for greater efficiency.
Attributes
- Highly organized, proactive, and detail-focused.
- Able to shift between strategic planning and operational execution as needed.
- Calm under pressure, solves problems creatively.
- Commited to quality, accountability, and streamlined processes.
Why The Splash Lab?
- Join a rapidly growing design-led company making waves in commercial washroom products
- Help shape the experience of some of the most respected clients in North America
- Work cross-functionally at the heart of operations, sales, product, and engineering
- Make a measurable impact on customer loyalty, revenue, and brand reputation
Benefits
- Competitive salary and performance-based bonuses
- Comprehensive health, dental and vision insurance
- Opportunity to work with an innovative brand in the design industry
- Career development and growth opportunities